Whether you’re hiring a cleaning service for your home, business, or post-renovation project, your first time working with a professional cleaning company can feel exciting—and maybe even a little overwhelming. At 360 Home Services, we understand that letting someone into your space is a big deal. We also know that a little clarity up front can go a long way toward building a successful partnership.

So, here it is: the honest, helpful list of what we wish every first-time client knew before their first clean.

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1. We See Your Space Without Judgment

You’re hiring us because you need support—not because you failed. Life gets messy. Kids, pets, work, renovations—it happens. Our job isn’t to critique, it’s to clean. You don’t need to tidy up before we get there (unless you want to!). We appreciate transparency, not perfection.

2. Every Home (or Business) Has Its Own “Baseline”

The first clean is always different from recurring service. It takes more time, more elbow grease, and often involves deep cleaning that sets the foundation for future visits. Think of it like hitting reset. From there, regular maintenance becomes faster and more efficient.

3. Clear Communication = Better Service

We love when clients tell us what matters most to them. Is it spotless floors? Shiny windows? A sanitized kitchen? Let us know. We tailor our approach to your needs, and we’d much rather know what you value most upfront than miss the mark.

4. We Bring Our Own Supplies (And Standards)

Our team arrives equipped with professional-grade cleaning products, tools, and safety protocols. We follow a service process called The 360 Standard—a system that ensures quality, consistency, and care in every job. If you have product preferences or allergies, we’re happy to accommodate. Just tell us in advance!

5. Clean Doesn’t Always Mean “New”

We can remove grime, stains, and dirt—but we can’t undo years of wear and tear. We set realistic expectations so you know what transformation to expect. Our promise? A space that feels refreshed, respected, and truly clean.

6. Trust is Everything

We don’t take access to your space lightly. Every member of our team is vetted, trained, and committed to treating your home or office with the utmost care. We work hard to earn your trust—and keep it.

7. Feedback Helps Us Grow

We want your feedback—even the stuff that’s hard to hear. It helps us improve, train better, and make sure you’re truly satisfied. We’re proud of our work, and we’re always open to doing better.

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Choosing a cleaning company is a personal decision, and we’re honored every time a client chooses us. If you’re thinking about booking a clean, we hope this gives you some helpful insight into what to expect.

Ready to get started? Learn more about our services or request a quote today at 360cleanit.com.